Support

How to reach us

Email is the fastest way. Write from the address on your account so we can find you without asking for details you have already given us.

Email: support@fishpole.me
Phone: +1 (561) 247-2497
Post: Regeneprise LLC DBA Cosmic Career Clarity, 7090 N Oracle Rd Ste 178 PMB 2014, Tucson, Arizona 85704

If you would rather talk it through, say so in your email and we will set up a call.

What to write to us about

• Signing in, resetting a password, or an account that does not show what you bought
• Receipts, a charge you do not recognize, or a payment plan question
• Cancelling a subscription. Email us from the address on your account and we will confirm by reply.
• A question about a refund or a charge. Tell us what you bought and when.
• Your birth data, your saved charts, or a copy of your conversations with the coach
• Anything that looks broken, or anything you wish worked differently

What you can expect

• Unsubscribe requests are honored within 48 hours. Every email we send also has an unsubscribe link at the bottom.
• Data deletion requests are completed within 30 days, except where the law requires us to keep a record.
• Your saved charts stay tied to your account, so if you pause a subscription and come back later they are still there.

Policies

Our privacy policy covers how we handle your information. The Terms of Service cover every purchase, including refunds and cancellations. Pricing, trials and plan questions are answered on the pricing page.

A note on charges

Purchases are billed by Regeneprise LLC, trading as Cosmic Career Clarity. Your card statement shows the billing name, which may appear as Regeneprise LLC or as a shortened form of Cosmic Career Clarity. If a charge still looks unfamiliar, email us before opening a dispute with your bank and we will sort it out with you directly.